Select Page

Unfortunately, its Consumer Protection Zone is not

ICE London 2019 ends today, after a very busy three days where everyone stood up, shook hands, walked, presented, listened, answered questions, exchanged business cards and talked a lot more than they usually do on a normal day’s work! Good job everyone, it’s home time!

Because it is such an iconic event, yesterday we hired a bus and “shipped” the majority our UK based team to ICE London. It was the perfect opportunity to meet like-minded people that, like us, work very hard to help those with a gambling problem. We met those who work for charities, for banks, for strategic consultancy giants, for technology start-ups, or who are simply great human beings willing to share their recovery experience for the benefit of others.

It was a lot of people to talk to, all cramped in the Consumer Protection Zone (CPZ) – a tiny space literally at the bottom of the last pavilion.



Very interesting presentations and panels took place on that tiny space, with most attendees standing up (there was barely any seating) and doing a bit of lip-reading while the sound system of someone nearby smothered the ongoing conversation. We’re trying our best not to extrapolate, but we just can’t help finding it paradigmatic.  “What, those RG people again? Just find them a corner somewhere out of sight so they’ll shut up about it.”

Except we won’t (but you know that, right?).

Gamban at ICE London’s Consumer Protection Zone

For those of you who couldn’t make it to the CPZ – or couldn’t find it without reading glasses – here’s a summary of yesterday’s panel. Jack Symons (Gamban), Fiona Palmer (GamStop) and Stuart McFadden (Monzo Bank) got together in a session moderated by Laura da Silva Gomes, to explain what their organisations are doing to help minimise gambling harm. They were asked how they plan to work closer in the future, to promote adoption of their technologies as something that should be deployed together. It was encouraging to see that those who participated in this panel and those in the audience who asked questions all seem to agree with this multi-layered approach, where friction is a key element of success. There were also some interesting questions around other forms of blocking, which again, everyone seemed to welcome should ISPs and other relevant organisations be willing to join the party.

A word of appreciation to the gambling operators who visited the CPZ, attending sessions and asking important questions that we all must answer together. Thank you!