FAQs

Information

What is gamban®?

gamban® is software that helps problem gambling by preventing protected devices from accessing online gambling.

How does gamban® work?

gamban® acts as a filter, synced to the gamban® Cloud Database, protecting your computer from gambling sites. The database (well, several databases, as they are each quite large!) consists of online casinos, poker sites, bingo sites, sports betting platforms and casual trading sites. URLs are both automatically and manually added before human-moderation to ensure ONLY real-money gambling sites are blocked – and nothing else! This leaves your computer protected against gambling sites, with minimal intrusion.

What's the rationale behind gamban®?

gamban® helps people by blocking access to sites they find difficult to avoid with willpower alone. gamban® is the ‘first line of defence’ against the intrusiveness of online gambling.

Who's behind gamban®?

The founding team have many years of experience with the development of software solutions and, more specifically, problem gambling. gamban® is owned by Beanstalk HPS Ltd, located in London, UK.

How's gamban® different other software?

gamban® is the most effective and least intrusive gambling blocking software available. Without blocking keywords, gamban® uses a manual approach and a catch-all approach. The software is available on most major desktop and mobile operating systems. d.

Does gamban® work with the gambling industry?

No. gamban® is entirely independent. However, we recognise the value of operators purchasing licences for self-excluded customers.

ACCOUNT

How do I update gamban®?

Updates are made automatically in the background of your system. This means you will always have the latest version installed without having to manually update gamban®.

How do I add devices?

You can add extra devices in account management (gamban.com/sales/accounts). Click the Add Device link and choose the number/type of device licences you wish to add to your account.

How do I renew my licence?

Should you need to manually renew your licence, simply go to account management (gamban.com/sales/accounts) and click pay now. Alternatively you can simply purchase a new licence.

PAYMENT

Is my payment secure?

Yes your payment is 100% secure. gamban® payments are processed by Braintree and we accept credit card, debit card and PayPal payments.

Why are you so affordable?

Primarily because the nature of this software is that it is needed right at a point where large subscription fees are not an option. Yes, we need to charge a small amount to cover the operational costs but we need to respect that this is a purchase made by individuals often when funds are low. To this extent, the promo code ‘gamban1’ offers a one month as a trial before you need to pay. Sites that offer blocking software at 10x the price of gamban® are taxing desperation and we choose a lower price-point. Better protection for less is our mantra.

How do I turn off auto-renewal?

You can toggle auto-renew to on/off in account management (gamban.com/sales/accounts). For seamless protection, ensure auto-renew is set to ON.

Install

Can I install gamban® on my mobile phone or tablet?

Yes, gamban® is available on Android (tablet/phone) and we are releasing iOS soon (date TBC).

What do I need to do before installing gamban®?

It is important to follow these two easy steps to ensure a problem-free future: 1) ensure any funds held in gambling accounts, where applicable, are withdrawn and 2) remove any ‘native’ gambling applications installed on your computer. During the installation process you will find a pre-installation checklist before the installation is complete.

My friend/family/acquaintance is gambling too much. Can I install gamban® on their computer?

Yes, you can download gamban® for someone else though you should discuss this with them first. We’ve experienced a number of cases where concerned family members want to take steps to protect their loves ones from gambling.

Why can I still install / download gambling apps on android with gamban® installed?

We cannot stop you from downloading gambling apps from the Play Store but the connection is blocked so you will not be able to gamble.

Uninstall

Can I uninstall gamban®?

Users cannot uninstall gamban® as the software has been designed to prevent unauthorised uninstallation.

I am selling my computer, will you remove gamban®?

As a rule we do not uninstall on this basis. If you are selling your computer you may wish to factory reset the device. Otherwise, we can explore other options with you via info@gamban.com. What we have done before is installed gamban® on a new computer free of charge and terminated protection on a previous computer.

Protection

What is the duration of protection?

gamban® continues indefinitely and can be purchased either monthly or annually.

Does gamban® block all gambling sites?

Yes, we aim to block all gambling sites.

What is our criteria for a gambling site?

Any site/application that allows visitors to wager purposefully for a return. This includes poker, bingo, casino and sports betting, mainly, but also casual trading sites that are more aligned to ‘gambling’ than ‘investment’.

Can gamban® be subverted, disarmed or compromised?

Once installed, you will be unable to visit gambling sites, unless you’re a seasoned hacker, you’ll be well protected.

Will gamban® stop me from gambling?

gamban® will prevent you gambling on the device you install gamban® on. It cannot remove your temptation to gamble but can be a useful tool to prevent you gambling at home. gamban® is a strong ‘first line of defence’ against problem gambling but you may require additional support. Visit the resources section of the website for more information and helpful links

I have gambling applications installed on my computer. Do I need to uninstall these?

You need to uninstall the applications already on your computer and ensure funds are withdrawn from your online gambling accounts, as you will not be able to access these sites when gamban® is installed.

Ready to Protect Yourself or Others?

Just download the app from the store. Simple, nice and user-friendly application.

 

gamban® is owned by Beanstalk HPS Ltd Company number 10601657 Incorporated 6th February 2017

Enterprise House, Ocean Village Marina,
Southampton, Hampshire, SO14 3XB
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