Fundamental standards for gambling blocking software

Ensuring quality support for people impacted by difficulties with gambling

This document proposes a set of fundamental standards for gambling blocking software. The standards are what matters to users in gambling blocking software. This put users at the centre to better meet their needs and reduce gambling harm. These are the factors all gambling blocking software providers should consider and address and which all users have the right to expect. They are the basis of providing a quality, safe tool for people experiencing gambling difficulties

The document explains:

Why quality standards are needed for gambling blocking software.
What fundamental standards are.
The methods used to develop the proposed standards.
Insights from the development and consultation process and how the standards evolved.

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Paper Overview

These are the proposed fundamental standards for gambling blocking software. The standards are what matters to users in gambling blocking software. This put users at the centre to better meet their needs and reduce gambling harm. These are the factors all gambling blocking software providers should consider and address and which all users have the right to expect. They are the basis of providing a quality, safe tool for people experiencing gambling difficulties.

Accessible: People know about and are confident to use the tool, and the barriers to uptake are minimised.
Effective: The tool provides a barrier to online gambling opportunities, balanced against the impact on the device’s everyday use
Responsive: The provider and its product respond to user needs.
Accountable: There is good leadership and governance that ensures quality and safety.
Safe: Users are not put at risk of harm that could be avoided