4/23/2026
We’re pleased to share that Gamban remains free for people living in Wales.
At a time when free access to Gamban has been reduced in other parts of the UK, the Welsh Government has stepped in to ensure continued support is available where it’s needed most.
This means that anyone in Wales can still access Gamban at no cost as part of their recovery journey.
This reflects the Welsh Government's commitment to maintaining gambling harm support tools as part of a public health-led approach.
How to access Gamban in Wales
People living in Wales can access Gamban for free via the new 24/7 helpline or online.
- Call the free 24/7 helpline: 0808 281 9265
- Or visit: www.excludenow.com/helplinewales
With Gamban installed, users from Wales can block legal and illegal gambling sites and apps globally, across all major devices.
A new gambling treatment service
From 1st April 2026, Wales has introduced a coordinated national approach to gambling harm, including a 24/7 helpline and specialist treatment services delivered by Betsi Cadwaladr University Health Board.
This expanded support includes:
- A dedicated 24/7 helpline, ensuring immediate support is always available on 0808 281 9265.
- A specialist clinical treatment service, offering structured and ongoing care.
- Multiple access routes, including telephone and email referrals for both individuals and professionals.
The helpline is free to call from both landlines and mobiles, even when the caller has no credit left.
Further developments are already underway, including an e-referral system and website, so no one has to wait to access support.
This ensures individuals can access the right level of support, whether it be immediate intervention or long-term treatment.
Gamban is now in Welsh
To support accessibility and ensure more people can benefit from our service, Gamban is now available in Welsh, making it easier for Welsh-speaking users to access help and stay protected.
Matt Zarb-Cousin, Gamban’s director of external affairs, said: “We are pleased to be partnering with the Welsh government to ensure people have access to Gamban free at the point of need. Installing blocking software is often the first step someone takes on their recovery journey. Gamban’s commitment is to ensure the protection is as robust as it can be, and that further support resources in Wales are signposted to users within our app.”
Dr Faye Graver, Interim Deputy Medical Director for Mental Health and Learning Disabilities, said: “We are also delighted to partner with Gamban to further strengthen support for those who contact the service, helping individuals to take practical steps towards recovery."
